Resident Advisor statement on cancelled events and refunds
- PubliéTue, Mar 17, 2020, 20:45
- MotsResident Advisor
- Partager
- In the grip of the coronavirus pandemic, we need to support our scene.
- The coronavirus pandemic (COVID-19) is disrupting human life around the world. While serious illness and loss of life are the main tragedy of this virus, it is taking an economic toll as well, eliminating people's ability to make a living in a vast range of industries and communities. Electronic music is no exception. Club nights and festivals are being cancelled or postponed in huge numbers to slow the spread of the virus. In some countries, all businesses other than grocery stores and pharmacies have been forced to close. Everyone affected by these events, including record shops, record labels, artists, agents, promoters and the innumerable staff who work on the door, behind the bar and elsewhere at clubs and festivals, simply don't know how they'll pay their bills in the months ahead. If these people and organisations can't stay afloat in the short term, there won't be a scene for us to enjoy in the future. The next few months will be incredibly difficult for everyone. Artists and the people who book them won't be able to sustain such losses. Venues across the world face a situation where they have fixed costs—rent, mortgages, business rates, staff and all the other expenses that go into running a nightclub—and no upcoming events to pay those bills. It's the same bleak picture for promoters and festivals, which are just as exposed by the crisis. Many face financial ruin. We understand that countless people around the world are facing similar challenges right now, and that many are more vulnerable than the people we're describing here. We are not asking you to prioritize our community over any other. But we feel a natural responsibility to support our scene, and we hope that you, as an RA reader, feel the same. With all this in mind we have carefully considered our approach to refunding tickets to cancelled and postponed events. Help save our scene: skip your refund In these extraordinary circumstances, we are asking those who can afford it to not request a refund for cancelled events. The money will go to the promoters who organised the event, which will help keep our scene afloat. Promoters are an essential part of club culture—they bring in the artists you see every weekend. They generally work with narrow margins, and many are only a few bad parties away from going under. By not claiming a refund, you're making a donation to help save our scene. We'd like to reiterate: you should only consider forgoing your refund if you're in the financial position to do so. What about postponed events? Many promoters are working on other initiatives that will help their cause, including postponing events. By transferring your ticket to a future date, you're helping clubs, promoters and festivals stay afloat. For these instances, we will be confirming the process with ticket buyers over the coming weeks. Can I get a refund to an event cancelled as a result of COVID-19? Starting today, you'll be able to receive a refund for the events tagged below without contacting our support team. Once the event organiser has authorised refunds, the process is simple. Go to your order detail page for that event. If the event has been cancelled as a result of COVID-19, click the "refund tickets" button. Your refund request will be processed immediately. You should get your money back in about three to five business days. Which cancelled events are eligible? We are working with promoters to bring their events into this process as quickly as possible. Below you will see a list of events that are already offering this solution. Due to the sheer volume, we've stopped adding to the below list. Ticket buyers will continue to be informed via email directly. What happens to the booking fee? RA is an independent company. Due to the huge increase in costs, support and infrastructure required to handle thousands of cancelled events throughout the world, we need to retain the full booking fee, in line with our terms. We are using this money to cover the costs of providing our ticket services—our staff, the infrastructure for 24/7 support and the payment card-processing fees that we incur on each transaction (both the original as well as the refund). We understand that we are not the only ones attempting to navigate challenges during this crisis. If you cannot afford for us to retain this booking fee or strongly disagree with our course of action, please contact us and we will refund your booking fee in full. We want to hear from you This is an utterly unprecedented situation, and we at RA are still trying to make sense of it. We'll continue to do our best to act in the best interests of the dance music community and our staff. We're sharing community support efforts related to electronic music here. If you're aware of other initiatives that are not included in this piece, please send them to us. And if you have any feedback or ideas for how we can work together on this or other projects, we want to hear from you. Contact us at [email protected]
- Fri, Mar 13, 2020
[CANCELLED] Shine - Reinier Zonneveld
Reinier Zonneveld, Dahryl, JENNA DALEY
- Sat, Mar 14, 2020
[CANCELLED] Dance for Down Under
Mirella Kroes, Perdu, Boris Werner, Jimmy Rouge, Joris Zwetsloot
- Sat, Mar 14, 2020
[CANCELLED] Clubnacht: Inland presents Stream State
Efdemin, Inland, Johanna Knutsson, Sophia Saze, Perm
- Sun, Mar 15, 2020
[CANCELLED] Slapfunk Afterhours
Dungeon Meat, Anil Aras, Locklead, DJ Senc
- Tue, Mar 17, 2020
[CANCELLED] Index St.Patrick's Day: 8 Hour Rave
999999999, Cans38
- Thu, Mar 19, 2020
[CANCELED] Sabo & Goldcap [Miami Music Week]
Sabo, Goldcap
- Thu, Mar 19, 2020
[CANCELLED] ITD III: Tommy Holohan
Tommy Holohan, KOI, corkett
- Thu, Mar 19, 2020
[CANCELLED] Boat Party with Maceo Plex
Maceo Plex
- Fri, Mar 20, 2020
[CANCELLED] Mother Dance - A Fundraiser
- Fri, Mar 20, 2020
[CANCELLED] Tara Clerkin Trio // Rupert Clervaux // Joe Beedles
Rupert Clervaux, Joe Beedles
- Fri, Mar 20, 2020
[POSTPONED] Out Of Records presents: Alci
Alci, Gabriele Saccani, Akilam
- Fri, Mar 20, 2020
[CANCELED] Cassy, Martin Buttrich and Timo Maas [Miami Music Week]
Cassy, Martin Buttrich, Timo Maas, Nii Tei
- Fri, Mar 20, 2020
[CANCELLED] Hardbody at Ormside
KG, Manara, Bok Bok
- Fri, Mar 20, 2020
[CANCELLED] Love Of House 1st Birthday
George Mensah, Shenin Amara, CeeJay, Daniel Abrey, K.CEE, MILO (UK)
- Fri, Mar 20, 2020
[CANCELLED] Wax Villainy presents: Kosh (Live)
Tom Jarmey
- Fri, Mar 20, 2020
[CANCELLED] Banana Hill with Beirut Groove Collective
Boe&Lx, Cervo, Banana Hill
- Fri, Mar 20, 2020
[POSTPONED] Artbat - Hicky & Kalo
Artbat, Hicky & Kalo
- Fri, Mar 20, 2020
[POSTPONED] Quest 808 x Zaffiro presents: IMOGEN & GiGi FM
IMOGEN, GiGi FM
- Fri, Mar 20, 2020
[CANCELLED] 5 Years of Nervous Horizon
Scratcha DVA, FAUZIA, Ehua, DJ JM, TSVI, Wallwork
- Fri, Mar 20, 2020
[POSTPONED] Ordinary Friends presents Roza Terenzi & Justin Cudmore
Roza Terenzi, Justin Cudmore
- Fri, Mar 20, 2020
[CANCELLED] Palidrone: Teki Latex + Miss World
Teki Latex, Aphid, Emily Grieve, Feena
- Fri, Mar 20, 2020
[CANCELLED] A.M.C presents Energy
DJ Zinc, Phace, Sentinel, Mantmast
- Fri, Mar 20, 2020
[POSTPONED] Amelie Lens avec Farrrago, Milo Spykers, Atroxx
Amelie Lens, Farrago, Milo Spykers, Atroxx
- Fri, Mar 20, 2020
[CANCELLED] tINI and the gang 10 Year Anniversary - Boat Cruise
tINI
- Sat, Mar 21, 2020
[CANCELLED] Cosmic Gate & Friends Sunset Cruise
Cosmic Gate
- Sat, Mar 21, 2020
[POSTPONED] RARE: Eclair Fifi b2b Liam Doc
Eclair Fifi, Liam Doc
- Sat, Mar 21, 2020
[CANCELLED] Nicky Siano Native New Yorker - Retirement Tour
Nicky Siano, Justin Strauss
- Sat, Mar 21, 2020
[CANCELED] Behrouz, Newman and Paax.Tulum [Miami Music Week]
Behrouz, Alan Epps
- Fri, Mar 27, 2020
[CANCELLED] Natural Selection Season 6: Dr Rubinstein
- Fri, Mar 27, 2020
[CANCELLED] Mayra Andrade 'Manga Tour 2020'
- Fri, Mar 27, 2020
[CANCELLED] Beardyman
Beardyman
- Fri, Mar 27, 2020
[Cancelled] As Is 002
- Fri, Mar 27, 2020
[CANCELLED] Mano Le Tough / Iman Hanzo / Nandu / Waqar / Dirk 81
Mano Le Tough, Iman Hanzo, Nandu, Waqar, Dirk 81
- Fri, Mar 27, 2020
[POSTPONED] Sam Paganini - Mike Laz
Sam Paganini, Mike Laz
- Fri, Mar 27, 2020
[CANCELLED] TRAFFIC LA with Noncompliant + Shel—b
Noncompliant, Mike ETC, ThoughtKnot
- Fri, Mar 27, 2020
[CANCELLED] Deepen presents Silverlining(UK)
Asad Rizvi, Jay Tripwire, Vernon Douglas
- Sat, Mar 28, 2020
[CANCELLED] Far Away with Avalon Emerson
Avalon Emerson
- Sat, Mar 28, 2020
[CANCELLED] Programm:01
Budos
- Sat, Mar 28, 2020
[CANCELLED] AnD [Extended Set], Cera Khin, Anabel Arroyo & More
- Sat, Mar 28, 2020
[POSTPONED] Natural Selection Season 6: Steffi
Steffi
- Sat, Mar 28, 2020
[CANCELLED] Its All About The Beats: Launch Party
Lindsey Matthews, Francis (UK), Ash-R, Will Wiley, Callum Kennedy, Louis White
- Sat, Apr 4, 2020
[CANCELLED] Sc&p: Minimal Violence (Live) + Special Guests
Minimal Violence
- Sun, Apr 5, 2020
[CANCELLED] The Herbaliser
The Herbaliser
- Fri, Apr 10, 2020
[CANCELLED] The Bloody Beetroots (DJ-Set)
The Bloody Beetroots
- Fri, Apr 10, 2020
[CANCELLED] Kv006 ▷ Hodge [Livity Sound] & Bok Bok [Night Slugs]
Hodge, Bok Bok, Honeydrip, dileta42
- Fri, Apr 17, 2020
[CANCELLED] Good Gatherings with Kr!z and Blasha & Allatt
Kr!z, Blasha & Allatt, Josh Reeves, Reece Reilly
- Sat, Apr 18, 2020
[CANCELLED] Dance Music with Felix Dickinson
Felix Dickinson
- Sat, Apr 18, 2020
[CANCELLED] Love Drums at The Curtain with Wolf Music
Wolf Music, DJ Stolen, Silv-o
- Mon, Apr 20, 2020
[CANCELLED] Portico Quartet at Lido
- Fri, Apr 24, 2020
[CANCELLED] Glitterbox - De Marktkantine
Todd Terry, Horse Meat Disco, Simon Dunmore, ROOG, Hifi Sean
- Sat, Apr 25, 2020
[CANCELLED] Possession
Vladimir Dubyshkin, Trym, Tim Tama, Parfait, Regal
- Sat, Apr 25, 2020
[POSTPONED UNTIL 2021] Earth Day & Night Party (New Date TBC))
Michelle Manetti, Jive Talk, Eliza Rose, Noudle, Disco Freaks, Kristy Harper, Mark Hume, Conrad Lee, Pangaea Disco, Scarlett O'Malley, Amaliah, Elliot Schooling, Liam Palmer, Julian James
- Sat, May 9, 2020
[POSTPONED] Transgenik
Vixen, Neri J
- Fri, Jul 10, 2020
[RESCHEDULED] High Hoops with John Talabot & iona
High Hoops, John Talabot, iona
- Sat, Jul 11, 2020
[CANCELLED] BLANC is 7! w. Luis Flores [live]
Luis Flores, Sorcery, Polanski
- Sat, Sep 19, 2020
[RESCHEDULED] Monika Kruse - De Marktkantine
Monika Kruse
- Tue, Nov 10, 2020
[CANCELLED] Possession at Hangar FL
Hadone, VTSS
- Fri, Dec 11, 2020
L.I.E.S. 10 Years: Legowelt presents Gladio, Ron Morelli & more
Legowelt, Ron Morelli, Exhausted Modern, Raphael Kosmos
- Tue, Jun 22, 2021
[CANCELLED] PH-1
- Wed, Jun 23, 2021
[CANCELLED] PH-1
- Fri, Jun 25, 2021
[CANCELLED] PH-1
- Sun, Jun 27, 2021
[CANCELLED] PH-1
1,6 k
- Fri, Aug 20, 2021
Element: 20-8-21
Sho (UK), Mr. Montana, Becky Bird, Radley (UK), Riaz Dhanani
- Fri, Sep 3, 2021
Back2bed with Angel D'lite b2b Tañ / Osc Kins / Zar
Tañ, Osc Kins
- Fri, Oct 1, 2021
Pete & Bas - Bath
- Sat, Oct 2, 2021
Pete & Bas - Exeter
- Sat, Oct 2, 2021
[RESCHEDULED] Mees Salomé presents Distant - De Marktkantine
Mees Salomé
- Sat, Oct 2, 2021
[canceled]
264
- Thu, Oct 7, 2021
Pete & Bas - Guildford
- Fri, Oct 8, 2021
Pete & Bas - Cardiff
- Sat, Oct 9, 2021
Pulse - Randomer
Randomer, Darrell Pulse
- Thu, Oct 21, 2021
Pete & Bas - Southampton
- Fri, Nov 19, 2021
Signal {pres} Horse Meat Disco
Horse Meat Disco
- Fri, Feb 25, 2022
Animal Farm x Missing Persons Club - SPFOAKS (SPFDJ b2b Hector Oaks)
SPFDJ, Quail, Lovejoy, Missing Persons Club
- Sat, Mar 19, 2022
Karneval de Purim
Ipek Ipekcioglu, Jake the Rapper, Josephine Wedekind, Mimi Love, Ramy Hasnawe, Sooma, Soul Bait, Varuu
- Sat, Apr 2, 2022
Guy J, Marsh, Alex O'Rion - Reflections Sydney 2022
Guy J, Marsh, Alex O'Rion, Zankee Gulati
- Fri, Apr 8, 2022
Kollektiv Turmstrasse, Adana Twins, Tom Zeta - De Marktkantine
Adana Twins, Tom Zeta, Olivier Weiter, Nicky Elisabeth, Juan Sanchez, JP Enfant, Laura van Hal
- Sat, Apr 16, 2022
Terminal V Festival | Resurgence
999999999, Adiel, Airod, Alan Fitzpatrick, Alignment, Alien Communications, Amelie Lens, Anfisa Letyago, Austin Ato, Avnu, Ben Sims, Ben UFO, Carlota, Chaos In The CBD, Cinthie, Dax J, Deborah De Luca, Eats Everything, Effy, Ejeca, Eli Brown, Elli Acula, Eris Drew, Ewan McVicar, FJAAK, Floorplan, Frazi.er, Green Velvet, HAAi, Hammer, Helena Hauff, I Hate Models, Jamie Roy, Joyhauser, Kerri Chandler, KiNK, Kobosil, Luke Solomon, Maceo Plex, Mall Grab, Man Power, Marcel Dettmann, Mike Servito, Milo Spykers, Mind Against, Moxie, Nina Kraviz, Nite Fleit, Octo Octa, Paula Temple, Perc, Planetary Assault Systems, Prins Thomas, Rebuke, Regal, Reinier Zonneveld, Robert Hood, Roi Perez, DJ Rolando, Shanti Celeste, Solardo, Special Request, Steffi, Stephen Brown, Sven Vath, T78, Tale Of Us, Tijana T, Virginia, VTSS, Wallis, Young Marco
- Sat, May 21, 2022
[RESCHEDULED] Face B #000: Benales Zadig Shaney
Benales, Zadig, Shaney